Thank you for shopping at SaveMatrica S.R.L. We strive to deliver high-quality digital products and services. Please read our Refund Policy carefully before making a purchase.
1. Digital Products
Due to the nature of digital goods, all sales are final and non-refundable once the product has been downloaded or accessed.
- No refunds will be issued for downloadable items such as design templates, logos, ready-made solutions, or any other digital assets.
- Please review product descriptions, previews, and compatibility details carefully before purchasing.
2. Custom Services (Web, App, Branding)
Refunds for custom services (e.g., website development, mobile apps, branding) may be considered under the following conditions:
- If work has not yet started, a full refund may be issued.
- If a project is partially completed, a partial refund may be considered based on the amount of work already delivered.
- No refund will be given after final approval or delivery of the completed project.
3. Duplicate Payments
If you believe you have been charged twice for the same product or service, please contact us immediately. After verification, a refund will be issued for the duplicate payment.
4. Technical Issues
If you experience a technical issue with one of our products (e.g., file is corrupt or not as described), contact us within 7 days of purchase. We will attempt to resolve the issue or offer a replacement. Refunds will be considered only if we are unable to fix the problem or provide a suitable alternative.
5. Chargebacks
Unauthorized chargebacks will be treated as fraud. If you have an issue with your purchase, please contact us first before opening a dispute with your bank or payment provider.
6. How to Request a Refund
To request a refund (when applicable), please contact us with the following information:
- Order number
- Date of purchase
- Reason for the refund request
Contact us at: [email protected] or call us at +37258691113.
7. Changes to This Policy
We reserve the right to update this Refund Policy at any time. Changes will be posted on this page with an updated effective date.
8. Contact Information
If you have any questions regarding this Refund Policy, please contact us:
- Email: [email protected] (replace if needed)
- Phone: +37258691113
- Address: Strada Bratislava 18, Ap. B10, Constanta 900002, Romania